Runwise is the leading smart operating system for buildings, and they are seeking a Customer Success Manager who is highly motivated and results-oriented. The role involves assisting property managers and owners with the Runwise platform, delivering savings analyses, managing relationships, and identifying opportunities for customer growth.

Responsibilities

• Assisting property managers, supers and owners with the Runwise platform
• Drafting and delivering savings analyses for existing customers
• Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
• Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
• Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
• Answering and responding to technical product queries and troubleshooting until issues are resolved
• Working cross-functionally to identify expansion opportunities within a given book of business

Skills

• 1-3 years of direct customer management experience in a Customer Success or Account Management role
• Excellent social and communication skills
• Ability to build long-term relationships and partner with a range of customers from individual business owners to C-level executives
• Problem solver who can diagnose and help troubleshoot problems quickly and efficiently
• Ability to distill technical or complex systems into simpler concepts to empower customers
• Willingness and capability of working very hard and at times longer hours during peak season (winter)
• Passionate about real estate and/or energy efficiency

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)

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