Anglian Water Services is part of the Anglian Water Group, which offers a variety of services in a dynamic market. They are seeking a Customer Services Advisor to provide exceptional service, handle customer queries, and manage administrative tasks related to drainage searches.

Responsibilities

• Working primarily with the Geodesys and digdat brands
• Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
• Answer customer queries in relation to the searches you are producing
• Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
• Provide a remarkable level of service to every customer, each and every time they interact with us
• Work proactively with our Sales and Marketing teams

Skills

• Excellent Customer Service experience
• Able to multi task and appreciate the challenge of problem solving and taking ownership of resolving customer queries
• Computer literate, comfortable learning new systems
• Work under pressure and organise, and prioritise own workload
• Confident, self-motivated, productive and organised
• Willingness to be flexible and work well within a team, as well as working on own initiative
• Excellent communication and influencing skills with people at all levels

Benefits

• A competitive pension scheme where we double-match your contributions up to 7%
• Private healthcare for your peace of mind
• An annual bonus scheme
• The opportunity to volunteer in your local community
• 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
• Life cover (8x your salary) and personal accident cover (up to 5x your salary)
• Flexible benefits to support your well-being and lifestyle
• Paid time off for illness, both physical and mental
• Free parking at all office locations, sites, and leisure parks
• Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave

Company Overview