Position: Customer Service Representative Location: Remote Schedule: Monday to Friday, 8:00 am to 5:00 pm (PST) Contract Type: Independent Contractor Agreement Availability: Full-time Time Zone: Pacific Time English Level: C1/Fluent We are seeking a professional and customer-focused Customer Service Representative with excellent spoken English and a clear, neutral accent to join our team. The ideal candidate is friendly, organized, and confident handling customer interactions over the phone while providing outstanding service and support.

Key Responsibilities

Answer incoming calls from clients in a professional and courteous manner. Follow up with customers regarding inquiries, appointments, and ongoing requests. Prepare and send estimates accurately and in a timely manner. Provide exceptional customer service by addressing client questions and resolving concerns. Maintain accurate records of customer interactions and follow-up activities. Coordinate with internal team members to ensure prompt resolution of customer needs.

Requirements

Excellent spoken and written English with a clear, neutral accent. Previous experience in customer service, call handling, or a similar client-facing role. Strong communication and interpersonal skills. Excellent organizational skills and attention to detail. Comfortable working with CRM systems and standard office software. Reliable internet connection and a quiet workspace for handling customer calls. The ideal candidate is proactive, dependable, and committed to delivering a positive customer experience on every interaction. Benefits 100% remote position Long-term opportunity Supportive team environment Opportunities for professional growth Experience working with international clients