September 13, 2025 CVS Health is now hiring Full-Time Remote Customer Service Representatives based in Fort Worth, Texas , to join our dedicated team. This position offers the flexibility of working from home, while still providing meaningful support to our members through phone and chat interactions. If you're passionate about customer service and looking to make an impact from the comfort of your own home, this role could be perfect for you. As a Customer Service Representative with CVS Health, you’ll have the opportunity to assist customers with their healthcare needs, answer questions about prescription refills, and provide important pharmacy information.

Key Responsibilities

Respond to inbound calls and resolve customer inquiries related to pharmacy benefits, prescriptions, and healthcare services. Navigate complex systems to process orders and provide effective solutions for customers. Maintain accurate records of all customer interactions within CVS’s system. Identify issues and collaborate with appropriate departments to ensure resolution. Provide empathetic, helpful, and clear communication to every customer.

Requirements

High school diploma or equivalent required. Excellent communication and interpersonal skills. Prior experience in customer service, healthcare, or call center environment is a plus. Strong problem-solving abilities and the ability to remain calm under pressure. Familiarity with remote work tools and computer systems. Applicants must reside in or around Fort Worth, TX and be eligible to work in the U.S. Perks and Benefits Competitive pay with a full-time schedule. Health and wellness benefits, including medical, dental, and vision. Paid training and opportunities for career growth. Flexible work-from-home environment. Collaborative and inclusive team culture.

How to Apply

To apply, visit the CVS Health career page and search for Customer Service Representative positions in Fort Worth, TX . Submit your resume and a brief cover letter showcasing your relevant customer service experience. Qualified candidates will be contacted for a virtual interview. CVS Health is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive work environment and welcome applicants from all backgrounds. Apply For This Job apply to this job