Guarantee Trust Life Insurance Company is currently seeking a detail and people-oriented individual to join our team as a Customer Service Representative. This role involves handling incoming calls from policyholders, insurance agents, and providers to provide information regarding claim benefits, policy status, and billing in an efficient manner.

Responsibilities

• Handles incoming calls from policyholders, insurance agents and providers
• Provides information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible
• Uses various internal systems to provide information

Skills

• Customer Service experience, call center preferred
• High school diploma or equivalent, 1­-2 years of college preferred
• Able to work independently and within a team
• Excellent organizational and communication skills
• High level of attention to detail plus ability to navigate within multiple systems
• Experience with Microsoft Office Word
• Bilingual – Spanish a plus

Benefits

• Medical
• Health Savings Account (including employer contribution)
• Dental
• Vision
• Basic Life Insurance (full premium paid by employer)
• Voluntary Employee, Spouse and Child Life Insurance
• Short-Term and Long-Term Disability
• Paid Holidays
• Paid time off including vacation, personal days, and sick time
• 401(k) and Profit-Sharing retirement plan

Company Overview