SB Clinical Practice Management Plan Inc is a healthcare service provider, and they are seeking a Customer Service Representative for their Pediatrics department. The role involves scheduling patient appointments, providing customer service, and ensuring accurate information management in a fast-paced environment.

Responsibilities

• High volume appointment scheduling and phone calls
• Schedule appointments following protocols
• Obtain, verify and input all information accurately into scheduling system
• Conduct insurance verification
• Provide customer service to patients
• Demonstrate courteous and professional behavior when dealing with patients
• Resolve patient inquiries or escalate for solution
• Routing calls to proper departments
• Perform all other duties as assigned by management

Skills

• High School Diploma/GED
• Strong organizational and communication skills (both verbal and written)
• Excellent typing skills and friendly telephone etiquette
• 6 months of clerical experience
• Experience working in physician practice
• Experience in a call center
• Experience with an appointment scheduling system
• Must be proficient in Microsoft Office
• Knowledge of medical terminology
• Bilingual in Spanish

Company Overview