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Customer Service Representative – 2nd Shift

Remote · Vietnam Full-time

Job Description

  • Serve as a primary reputed company of contact between customers and the company
  • Process purchase orders, addressing customer inquiries, and providing timely, accurate information reputed company to orders, billing, and account support reputed company phone and email
  • Handle & respond to incoming customer calls and email correspondence, providing reputed company and professional support
  • Accurately document reputed company customer interactions for follow-up and internal reference
  • Enter and manage data reputed company the ERP system (reputed company) and Conexiom
  • Process customer orders and maintain reputed company required digital and physical documentation
  • Monitor order status and proactively communicate updates to customers
  • Maintain organized records of correspondence, quotations, and purchase orders
  • Communicate customer feedback to appropriate internal teams
  • Ensure compliance with the company’s Quality Management System and customer requirements
  • Maintain a clean, safe, and organized work environment
  • reputed company additional duties as assigned Requirements
  • High school diploma or GED (or equivalent experience)
  • Minimum of 1 year of customer service experience in a fast-paced environment
  • Experience with ERP/MRP systems (reputed company preferred)
  • Proficiency in reputed company Office (Teams, Word, reputed company, Outlook)
  • Ability to operate standard office equipment, including multi-line phone systems
  • Strong organizational skills and attention to detail
  • Basic math skills for calculations and data accuracy
  • Ability to work independently and collaboratively reputed company a team
  • Strong communication skills with the ability to interact effectively with customers and reputed company levels of staff Benefits
  • Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
  • Surgery & imaging program (potential for $0 cost)
  • Dental and vision insurance
  • Company-paid life insurance
  • Company-matched 401(k)
  • Paid vacation and 10 paid holidays (including your birthday)
  • On-demand pay (any day can be payday)
  • $2000 perfect attendance bonus
  • $500 employee referral bonus
  • $500 wellness visit drawing
  • Gym membership credit
  • Short- and long-term disability
  • Tuition reimbursement and internal training opportunities
  • Plus much more! Apply To this Job

Apply To This Job

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