Customer Relations & Data Operations Specialist Company: E-Moto USA Location: Remote Employment Type: Part-Time or Full-Time Salary: $15 - $30 USD per hour (dependant on experience) Job Overview E-Moto USA specialises in providing innovative, eco-friendly transportation solutions through our range of electric motorcycles and scooters. As a key player in the electric vehicle industry, we are committed to promoting sustainable mobility and enhancing the urban commuting experience. We are currently seeking a meticulous and customer-focused Customer Relations & Data Operations Specialist to join our dynamic team. This is a vital, dual-focus role responsible for delivering exceptional customer support while ensuring the accuracy and integrity of our operational data. The ideal candidate will be a proactive problem-solver with a passion for both customer satisfaction and data management. This position is offered on a remote basis with flexible part-time or full-time hours.

Responsibilities

• Serve as the first point of contact for all customer enquiries, responding professionally via email, phone, and other digital communication channels.
• Provide accurate and detailed information regarding E-Moto USA products, services, and policies.
• Efficiently resolve customer issues, complaints, and queries to ensure a high level of satisfaction and build lasting customer relationships.
• Manage the input and maintenance of customer information, sales orders, and service records within our CRM system, ensuring exceptional accuracy.
• Process customer transactions, including orders, returns, and exchanges, with a keen eye for detail.
• Analyse customer interaction data to identify trends, report on key metrics, and suggest improvements to our processes and services.
• Collaborate with other team members to ensure a seamless customer journey from initial enquiry to post-sales support.
• Uphold data protection standards and ensure all customer information is handled with confidentiality.

Qualifications

• Proven experience in a customer service, customer relations, or administrative role.
• Exceptional data entry skills with demonstrable accuracy and a high level of attention to detail.
• Excellent written and verbal communication skills, with a professional and empathetic telephone manner.
• Proficiency in using CRM systems and standard office software (e.g., Microsoft Office Suite, Google Workspace).
• Strong organisational and time-management skills, with the ability to work independently in a remote environment.
• A customer-centric mindset with strong problem-solving capabilities.
• Experience or a keen interest in the electric vehicle industry or sustainable technologies would be an advantage.

Benefits

• A competitive hourly wage.
• The flexibility of a fully remote working arrangement.
• Flexible hours to support a healthy work-life balance.
• An opportunity to be part of a forward-thinking company in the rapidly growing sustainable transport sector.
• A supportive team environment with opportunities for professional development.