Job Description:

• Lead onboarding for new customers.
• Create and run personalized onboarding plans.
• Act as main point of contact after signup.
• Spot upsell opportunities and maintain customer happiness long-term.
• Handle incoming support inquiries and resolve issues.
• Gather customer feedback and work closely with Product and Engineering teams.

Requirements:

• 5+ years in customer success, support, or similar roles
• Ability to translate complex information into clear understanding for clients
• Proven experience resolving complex customer problems
• Comfortable working remotely during Americas time zones
• Strong written and verbal English communication
• Tech-savvy and quick to learn new tools
• Calm under pressure, great at problem-solving and de-escalating issues
• Self-motivated and highly organized
• Experience with Intercom and Slack (nice to have)
• Multilingual (especially Spanish or Russian) (nice to have)
• Background in healthcare tech (nice to have)

Benefits:

• Competitive salary
• Paid time off
• A supportive, collaborative remote team
• Real opportunities to grow as we expand
• Long-term, stable role in a profitable company