Customer-Facing AI Prompt Engineer (Trainee) Erie, PA – On-site for first 90 days, then remote OttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform's performance—and we're looking for a detail-oriented, curious thinker to help us design, test, and refine them. This is not a developer role. Instead, you'll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you'll fit right in.

What You'll Do

• Write, refine, and improve prompts that evaluate call center conversations
• Test prompt performance to ensure it meets customer expectations
• Translate client needs into logical, structured AI instructions
• Identify inconsistencies, fix edge cases, and optimize accuracy

You're a Great Fit If You

• Think logically and pay close attention to detail
• Write and communicate with clarity
• Enjoy improving "almost right" solutions until they're perfect
• Are comfortable having thoughtful, solution-focused conversations with clients

Bonus Skills

• Experience in contact centers or quality assurance
• Familiarity with GPT-style AI tools
• An eye for how systems might be misused or "gamed"

Position Details

• Type: Full-time
• Location: Erie, PA (on-site first 90 days, then remote)
• Training: Comprehensive—no prior AI experience required
• Pay: $18–$20/hour + benefits
• Eligibility: Must be legally authorized to work in the U.S.

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