Part Time role 20 /hours per week--Fully Remote

• Prior Fintech or Crypto Sector (preferred)
• Strong understanding of consumer compliance regulations (e.g., EFTA, consumer protection laws)

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• Conduct oversight of error resolution processes to ensure adherence to the Electronic Funds Transfer Act (EFTA) and other applicable regulations.
• Analytical skills to identify trends and recommend process improvements.
• Excellent communication and collaboration skills for cross-functional engagement.
• Experience in building and enhancing compliance monitoring programs.

Education:

• Minimum of 3 years of meaningful Compliance experience in financial services or banking.

Duties:

Responsibilities

• Track, analyze, and report on customer complaints to ensure compliance with regulatory requirements.
• Identify patterns or trends in complaints and recommend process improvements.
• Ensure timely and accurate resolution of complaints in line with company policies and regulatory standards.
• Conduct oversight of error resolution processes to ensure adherence to the Electronic Funds Transfer Act (EFTA) and other applicable regulations.
• Monitor and audit error resolution cases for compliance with internal policies and regulatory requirements.
• Continuously enhance and build the monitoring programs to meet evolving regulatory and business needs.
• Maintain and update dashboards to track compliance metrics and aged tickets.
• Participate in governance meetings to review and address process gaps.
• Document and escalate critical errors requiring remediation.
• Provide compliance advisory support for various retail products, ensuring alignment with regulatory requirements and internal policies.