Moore is a data-driven constituent experience management company that focuses on enhancing client satisfaction and service. The CRM Support Analyst will assist clients with fundraising efforts by providing end-user support and managing data-related tasks.

Responsibilities

• Communicate regularly with clients, via meetings, phone calls, and e-mail
• Assist in the execution of client fundraising campaigns, including data enhancement and audience segmentation
• Provide Portfolio end-user support
• Assist in designing reports
• Maintain and enhance workflow documentation
• Perform quality control and data integrity checks on all outputs
• Manage workflow to meet deadlines
• Assist in end-user training
• Assist in software testing

Skills

• Bachelor's degree
• Proficient in MS Office Suite
• Possess exceptional written and oral communication skills
• Highly accurate and organized
• Work well in a team environment and is driven to meet clients' fundraising goals
• Handle multiple complex projects in a deadline-driven environment
• Available to commute to our Peabody, MA office at least 2 days/week

Benefits

• Comprehensive healthcare
• Paid holidays
• Generous paid time off

Company Overview