100% Remote | Prefer EST or CT Time Zones We’re looking for a CRM Manager to join a growing team on a contract-to-hire basis. This role will focus on owning and optimizing the Microsoft Dynamics 365 CRM platform, with a strong emphasis on marketing technology, customer lifecycle management, and data-driven decision making. This is a great opportunity for someone who enjoys blending CRM strategy, marketing automation, and technical execution in a fully remote environment. What You’ll Do

• Lead the strategy, configuration, and ongoing optimization of Microsoft Dynamics 365 CRM
• Partner with marketing and business teams to support email marketing, automation, and customer lifecycle initiatives
• Manage and enhance customer journeys, segmentation, and campaign performance
• Build and support integrations across the martech stack
• Leverage data to drive insights and performance improvements across CRM and marketing efforts
• Collaborate cross-functionally with stakeholders across marketing, product, and analytics teams
• Troubleshoot and continuously improve system performance, workflows, and user experience

Required Qualifications

• Strong hands-on experience with Microsoft Dynamics 365 CRM
• Proven background in marketing technology (MarTech) environments
• Experience with email marketing, marketing automation, and lifecycle marketing strategies
• Strong coding/technical skills (comfortable working with integrations, customizations, or scripting)
• Ability to manage CRM workflows, data, and campaigns end-to-end
• Excellent communication and stakeholder management skills

Nice to Have

• Experience with Power BI for reporting and data visualization
• Experience integrating CRM with marketing automation tools or customer data platforms