Job Description – CRM Content Manager Content Manager - Dynamics 365 Customer Insights Contract | Remote | UK Public Sector Project

Overview

At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys. We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential. Who We’re Looking For

• Strong background in email marketing campaign management
• Hands-on experience building segments and journeys in D365 Customer Insights
• Solid HTML/CSS email build skills
• Experience delivering campaigns end-to-end in regulated or structured environments
• Strong stakeholder communication skills

What you will be doing

• Building and executing email marketing campaigns in D365 Customer Insights – Journeys
• Creating segments, automated journeys and triggered communications
• Designing and developing responsive email templates using HTML/CSS
• Managing the full campaign lifecycle from build to reporting and optimisation
• Working closely with Ceox stakeholders and Public Sector client teams
• Establishing reusable campaign assets and structured CRM content libraries

Desirable

• Experience with Dynamics 365 Customer Voice
• Previous public sector experience

We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder-driven environment. If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you. Contract Details

• Contract Type: Freelance / Full-time Short-term Contract - outside IR35
• Location: Remote (UK-based candidates preferred)
• Start Date: ASAP
• Clearance: Candidates must be eligible to work with UK Government departments / BPSS.