Job Description:

• Providing crisis intervention, emotional support, and resources to help-seekers via telephone.
• Offers crisis-counseling services aimed at answering 95% of calls within 20 seconds or less.
• Completes safety assessment and planning, de-escalation, and follow-up with help seekers.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Maintains accurate and detailed contact reports, with real-time documentation.
• Mentors volunteers during their training process and provides ongoing mentorship.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Requirements:

• Minimum of six months of relevant behavioral health experience.
• One year of experience in crisis intervention or suicide prevention strongly preferred.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Possess strong interpersonal skills and demonstrate high emotional intelligence.
• Exceptional at multi-tasking and time management.
• Demonstrated ability to effectively use web-based platforms and electronic documentation systems.
• Have high-speed internet with an active Ethernet connection.
• Have open availability and flexibility to work within the program's operating hours, including weekends and holidays.
• Complete yearly required continuing education trainings.
• Have knowledge of job-specific skills including safety assessment and data collection.
• Goal-oriented team player.

Benefits:

• Reasonable notice is provided for schedule changes to facilitate personal planning.
• Loan repayment programs may be available for qualifying employees.