Job Description:

• Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less
• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers
• Serves as a mandated reporter in cases of suspected abuse or neglect
• Familiar with resources and providing information and referrals to help seekers as appropriate
• Maintains accurate and detailed contact reports
• Documentation must be completed in real time
• Mentors volunteers during their training process and provides on-going mentorship
• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Requirements:

• Minimum of six months of relevant behavioral health experience
• One year of experience in crisis intervention or suicide prevention strongly preferred
• Possess a high school Diploma or equivalent
• Be 18 years of age or older
• Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background
• Demonstrate a high level of emotional intelligence in the process
• Exceptional at multi-tasking and time management
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
• Strong typing and data entry skills required to accurately document interactions in real time
• Have high speed internet with an active Ethernet connection
• Have a quiet/confidential workspace
• Be empathetic, flexible, and adaptable to varying situations
• Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
• Be reliable and able to adhere to schedules based upon program needs
• Complete yearly required continuing education trainings
• Have knowledge of all job specific skills including safety assessment, data collection, and triage
• Goal-oriented team player with strong experience working in large and complex systems
• A commitment to team objectives and Didi Hirsch philosophies
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Benefits:

• Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.