Why the Provider Operations Team at Steno Is Different You're the court reporter's best friend – This team exists to get the right reporter on the right job, every time, and to care for them all along the way. Small team, big ownership – With a team of four, your work is visible, your contributions matter immediately, and there's no hiding behind a big org. No two days look the same – Move between inbox triage, onboarding support, event coordination, and reporter relationship management based on what the network needs most. You'll crush this role if you have 3+ years of experience in high-volume onboarding, project coordination, community engagement, or customer/client relations — ideally with a background in court reporting or legal services. We need someone who's genuinely self-directed: you see a problem in the inbox and you handle it; you don't wait to be told twice. You're comfortable working autonomously when the team is on the road, you pick up tools like Zendesk and Asana quickly, and you bring the kind of warm, professional presence that makes court reporters feel taken care of every step of the way. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team