Company Description

Upwork has partnered with a client that is a global e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences.

Job Description

Provide customer support in both Japanese and English across multiple communication channels. Resolve customer inquiries efficiently and professionally. Follow Standard Operating Procedures (SOPs) and internal guidelines. Accurately document customer interactions and resolutions. Maintain strict adherence to data security and confidentiality requirements. Collaborate with internal teams to ensure a seamless customer experience.

Qualifications

Fluent in Japanese and English (written and spoken). Prior experience in customer service, contact center, or customer support roles. Strong communication and problem-solving skills.. Comfortable working in a performance-driven environment with KPIs. Technical requirements Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer. Full-disk encryption (BitLocker or FileVault) enabled at all times. Active antivirus/EDR software and firewall protection. Secure Boot (Windows) or System Integrity Protection (macOS) enabled. Additional Information Remote role, with shift assignments based on business needs. Initial part-time schedule with the potential to transition to 40 hours/week, based on performance. Must be available to work any assigned shift as required by operations.