Job Description:

• Developing and enhancing conversational chat bot solutions in relation to NICE Proactive AI Agent for client implementation projects.
• Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Perform system analysis and project management duties for the successful completion of a project.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Exercises wide latitude in determining objectives and approaches to engagements.
• Mitigating and resolving code errors for development and future concepts.

Requirements:

• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
• 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
• 5+ years JavaScript experience.
• Experience with products such as DialogFlow, Core.ai, Cognigy, Amazon Lex or Omilia.
• Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
• Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
• Team Player and the ability to mentor team members
• Desire to work in a fast-paced environment.

Benefits:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.