Job Description:

• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
• Design, develop and implement AI self-service applications with Google CCAI
• Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate to backend systems using web services, databases, and reporting
• Perform Unit Testing of developed code
• Assist with System and Functional Testing

Requirements:

• 8+ years of architecture and design experience overall
• 4+ years of experience with Google Dialog Flow ES/CX
• 2+ years of technical on-hands experience with Google Cloud CCAI or other conversational AI platforms, i.e., Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc.,
• Google Certification a plus and/or badge completion required
• Knowledge of Cloud Services Architecture, Apigee, Vertex AI
• Ability to support multiple projects at the same time
• Experience in managing large multi-site contact center implementations
• Experience managing and guiding developers or interest in doing so
• Experience in writing Solution Document Designs/specifications for IVA applications
• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
• Must be able to work independently, be organized, self-motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
• Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
• Bachelor's degree required

Benefits:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.