The job profile for this position is Account Installation Senior Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Role Summary Join a team that plays a critical role in delivering accurate, compliant, and client-focused documents that support healthcare solutions across Evernorth. In this role, you will partner across a matrixed organization to translate complex benefit structures into clear, compliant materials for clients and customers. You will bring strong analytical thinking, attention to detail, and a continuous improvement mindset to help enhance processes and deliver high-quality outcomes.

Responsibilities

Review and analyze implementation materials to create legal documents for new and existing business. Analyze benefits to ensure they are in compliance with legislation. Respond to questions from internal partners and/or external clients. Identify process improvements for end to end installation and automation. Handle multiple products as well as highly complex accounts while effectively managing inventory to meet deadlines. Consistently build product knowledge and a comprehensive understanding of matrix partner functions and how they interact. Create new and renewing legal and compliant customer documents based on the analysis and interpretation of client benefits, funding types and client specific language requirements. Modify customer documents to comply with specific federal and/or state mandates and proactively communicate/coordinate with all matrix partners. Proactively identify and implement process improvement opportunities to improve service and increase efficiencies. Effectively track inventory and manage a book of business while focused on stellar quality results.

Qualifications

Required High School Diploma or GED. 2+ years of relevant experience. Demonstrated experience analyzing complex information and producing accurate documentation. Strong written and verbal communication skills. Proven ability to manage multiple priorities and work independently in a fast-paced environment. Strong analytical, problem-solving, and organizational skills with a high level of attention to detail. Proficiency with Microsoft Excel and Word. Preferred Experience within healthcare, health plan products, or benefit administration. Knowledge of funding types, benefit structures, and healthcare terminology. Experience working in a complex, matrixed organization. This role requires overtime during peak season. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 21 - 32 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.