TMX Group is a leading global exchange company that connects cross-functional teams to enhance capital markets. The Contract & Sales Support Analyst will drive the execution of Market Data contracts and ensure compliance, while partnering with clients and the internal Sales team.

Responsibilities

• Facilitate the execution of Market Data Distribution and Exhibit A client agreements, ensuring compliance for all clients, vendors, and subscribers
• Build relationships with client, vendors and subscribers and assist them with Market Data questions on how their data usage matches with our various licensing options and impact of new policies/changes
• Partner with the Sales team to strategically identify and cultivate new local contacts and key decision-makers within the assigned Market Data accounts
• Manage the timely updating of client agreements, incorporating new revisions and addendums to maintain accuracy and legal standing
• Drive customer experience improvements by engaging clients and vendors alongside the Sales team to review policy/price updates and gather crucial feedback
• Oversee the client reporting processes to ensure accuracy and timely submission
• Maintain the integrity and accuracy of DataBP and Salesforce records for billing purposes
• Process and reconcile all incoming client requests and opportunities (e.g., changes, additions, deletions) efficiently within the Salesforce platform
• Contribute to strategic initiatives and general projects as directed by TMX Datalinx management

Skills

• Post secondary education in Finance or Business degree or equivalent experience
• Minimum 1-2 years experience in similar capacity with a focus on contracts management, client engagement, billing and customer service
• Excellent verbal and written communication skills with the ability to manage competing priorities independently
• Strong working knowledge of the Market Data industry
• Comfortable with web based service providers such as Salesforce, Workday, etc
• Ability to multi-task and thrive in a fast paced environment
• Previous experience in the Financial/Capital Markets Industry
• Canadian Securities Course or local equivalent

Benefits

• This role is hybrid (2-3 days/week in the office) - based in Toronto, ON.
• From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”.
• Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

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