Ideal Credit Union is a large Twin Cities credit union recognized for its service quality and workplace environment. They are seeking a Contact Center Representative I to provide professional and friendly service to members and resolve issues while making product recommendations.

Responsibilities

• Provide members and prospective members with professional, accurate and friendly service via the phone
• Meet members' needs by resolving issues and making product recommendations while utilizing credit union service quality standards and the Preferred Way of Selling

Skills

• Prior telephone or contact center experience
• Ability to provide professional, accurate and friendly service via phone
• Ability to resolve issues and make product recommendations
• Utilization of credit union service quality standards and the Preferred Way of Selling
• Prior credit union experience

Benefits

• Health/dental insurance
• Personal leave
• Tuition reimbursement
• Life insurance
• Retirement

Company Overview