About the position The Consumer Performance and Risk Analyst is responsible for the development, maintenance, and administration of key performance indicators and/or key risk indicators in the first line of defense in the Consumer line of business. The position will report to the Consumer Banking Standards, Performance, and Risk Manager, maintaining the standards of oversight for performance and risk management with the Consumer line of business by evaluating, producing, and reporting of Consumer operational performance and risk measurements. This person will assist in the development of key risk indicators reported and reviewed by the Consumer Compliance & Oversight team to assess inherent risks in branch operations.

Responsibilities

• Reviewing weekly audit request postings for Retail and Private Bank- this includes the sample selection appropriate for the tasks reviewed, the tracking of such items, and any troubleshooting necessary with the request to include further sampling as issues are identified.
• Evaluate all Retail and Private Banking work deemed key performance indicators regarding the operational performance of the Consumer line of business.
• Communicate KPIs to Retail and Private Banking
• Administer the program to assess final errors that should be reported and reflected of consumer operational performance.
• Report key performance indicators according to the frequency set in the program guidelines
• Administer weekly audit documentation requests for the retail key performance indicators
• Evaluate and review weekly audit documentation submitted by the Retail and Private Banking teams for key performance indicator reporting.
• Prepare the Consumer Banking key performance indicator (KPI) dashboards for publishing to Consumer Banking teams monthly.
• Monitor and maintain department email inboxes to ensure the Consumer Delivery Team is supported for key performance indicator reporting.
• Develop and administer key risk indicators for Retail and Private Bank.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3+ years of banking, analytics, compliance or other relevant experience
• Demonstrates the ability to work independently or in a group setting.
• Demonstrates proficiency in the Microsoft Office Suite
• Demonstrates the ability to evaluate work product objectively without bias.
• Demonstrates the ability to develop and maintain rapport with various departments to effectively obtain and document information.
• Demonstrates the ability to learn and understand documenting, evaluating, and analyzing processes that identify key risks and controls.
• Demonstrates proficient problem-solving skills.

Nice-to-haves

• 3+ years of experience in the production, processing or evaluation of documentation related to Consumer Banking operational processes or procedures.
• Microsoft Power BI creation and design capabilities
• Systemic or functional knowledge of UMB Bank’s Loan and/or Deposit systems: -Digital One/ Terafina - Hogan DDA/CIS -Online Pledge System - Teller Auditing System
• Advanced knowledge of Microsoft Excel

Benefits

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• various associate banking benefits