Position Summary - We are seeking an experienced Commissions Administrator to oversee the administration, calculation, validation, and reporting of sales compensation programs within a fast-paced SaaS environment. The ideal candidate will have deep expertise in commission processes, strong analytical skills, and hands-on experience with CaptivateIQ.

Key Responsibilities

Administer monthly and quarterly sales commission calculations for sales and customer success teams. Manage and maintain compensation plans within CaptivateIQ, including plan setup, rule configuration, testing, and ongoing optimization. Validate commission data from CRM, ERP, and other business systems to ensure accuracy and completeness. Partner with Sales Operations and Finance to resolve commission discrepancies, inquiries, and payment issues. Prepare commission statements, reporting, and audit documentation. Support the design, implementation, and documentation of new compensation plans and incentive programs. Ensure commission processes comply with internal controls, company policies, and audit requirements. Analyze commission trends, attainment metrics, and payout data to identify discrepancies or process improvement opportunities. Collaborate cross-functionally to improve automation, workflows, and scalability of commission operations. Assist with system integrations and data validation efforts related to compensation administration. Maintain detailed process documentation and standard operating procedures. Qualifications 3+ years of experience administering sales commissions in a SaaS or recurring revenue environment. Advanced hands-on experience with CaptivateIQ REQUIRED. Strong understanding of sales compensation structures, quota attainment, accelerators, and incentive plans. Experience working with CRM systems such as Salesforce and financial/reporting tools. Strong analytical, problem-solving, and data reconciliation skills. Advanced Excel or Google Sheets proficiency. Ability to manage sensitive and confidential compensation information with discretion. Excellent organizational skills with strong attention to detail and accuracy. Effective communication skills with the ability to work cross-functionally across Sales, Finance, Payroll, and Operations teams. Bachelor’s degree in Finance, Accounting, Business, or related field preferred. Experience supporting high-growth technology or SaaS organizations. Familiarity with ASC 606, bookings, ARR/MRR, and SaaS revenue metrics. Experience with BI/reporting tools and compensation analytics. Knowledge of commission automation and process optimization best practices.