Lendistry is the nation’s largest minority-led lender for small businesses and commercial real estate, aiming to create economic opportunities for small business owners. The Collections Specialist I will assist the Collections Manager in managing collections and preserving Lendistry's loan portfolio, ensuring compliance with regulations and communicating effectively with clients regarding past due payments.

Responsibilities

• Works directly with Collections Manager in regards to past due loan payments
• Assist Collections Manager in collection of loans. Ensuring the collections actions are in compliance with specific program regulations
• Follows up with clients regarding past due payments, updated information required for modification and executed loan documents
• Assists in the Preparation of Modification and Servicing Memos
• Assist in resolving past due loans, including assisting clients with scheduling or processing past due payments
• Assist with establishing borrowers’ intentions regarding payoff at loan maturity or possible loan renewal/extension
• Communicate effectively with past due clients to determine eligibility and initiate workout plans
• Communicate effectively with past due clients to negotiate settlement plans and draft agreements
• Assist in preparation of Default Notices and Demand Letters
• Supports the closing department with regards to discrepancies noted in loan documents and approvals
• Prepare and manage reports
• Perform other duties as assigned to support the efficient and effective operation of the department and that help to make Lendistry the best place to work!

Skills

• High school diploma
• Strong analytical skills
• Customer service experience required
• Detailed oriented and strong organization skills
• Proficient with Microsoft office
• Excellent written and oral communication skills
• Must work effectively with other staff members and work well in a busy environment
• Demonstrate Assertiveness and confidence
• Credit experience preferred
• Previous collection experience preferred

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Birthday Day Off
• 12 Paid Company Holidays
• 401(k) Match
• FSA and HSA
• Paid Life Insurance
• Paid Disability Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development Courses
• In Office Provided Snacks and Drinks
• Gym Facilities (LA & Tustin/CEC Offices)
• In Office Engagement Activities

Company Overview