About the position Revenue Group, established in 1994, is a leading business process outsourcing company committed to surpassing client expectations and maintaining an exceptional industry reputation. They pride themselves on being a leading full-service agency, consistently advocating for clients with the utmost respect. Their definition of success extends beyond financial accomplishments to encompass opportunities for team members, valuable client relationships, and dedication to the communities where they operate. The company has been voted a Top Workplace 4 years in a row. This role involves initiating outbound calls and receiving inbound calls from customers, negotiating account resolutions, and accurately documenting actions within collection systems while meeting company performance and productivity standards. The position requires maintaining up-to-date customer contact information and adhering to FDCPA, HIPPA, and company regulations. Training will be conducted onsite for a minimum of 4 weeks, after which the role transitions to a work-from-home arrangement.

Responsibilities

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
• Maintains up-to-date customer contact information in the collections systems.
• Meets monthly goals.
• Abides by FDCPA, HIPPA, and company regulations.
• Understands the Fair Debt Collections Practices Act (FDCPA).
• Other duties as assigned.

Requirements

• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Understanding of customer service practices and principles.
• Proficient in relevant computer applications.
• High school diploma or equivalent preferred.
• 7 Year Background Check.
• Must be a team player.
• Must be computer literate.

Benefits

• 100% Paid Training
• 401(k) matching
• Paid Time off (PTO) – Up to 10 days your first year!
• 8 Paid Holidays – Including your birthday!
• Referral Program
• Employee Assistance Program (EAP)
• Growth & Continued Training
• Dental & Vision insurance
• Health insurance (including Long & Short-Term Disability)
• Life insurance (Company Paid)