Job Description

Summary The COA and eCOA Licensing Manager is a high-impact, remote-friendly leadership role at the intersection of clinical outcomes, technology, and client delivery. This position leads the end-to-end execution of COA (Clinical Outcome Assessment) and eCOA licensing services for global clinical studies, serving as a trusted subject matter expert for clients and internal stakeholders alike. In this role, the Licensing Manager combines deep expertise in COA/eCOA licensing, managed services, and technology-enabled delivery with strong client engagement and people leadership. You’ll own complex licensing initiatives, drive operational excellence, and ensure compliant, high-quality outcomes that directly support the success of clinical trials. The role also offers the opportunity to mentor and develop a high-performing delivery team, influence process and product improvements, and contribute to commercial growth through client expansion and proposal support—all while working in a flexible, remote environment with a globally respected organization. Essential Functions Leads the end-to-end delivery of COA and eCOA licensing services across client engagements, leveraging expert knowledge of IQVIA products, licensing processes, and managed services models. Acts as a subject matter expert for COA/eCOA licensing activities, including license identification, permissions, fee negotiation coordination, contract execution support, and ongoing study support. Identifies opportunities for additional COA, eCOA, and related services within existing client accounts and makes decisions independently within defined parameters. Ensures delivery of high-quality licensing and technical services by modeling adherence to quality, compliance, and documentation standards, and reinforcing best practices across the team. Manages and oversees all licensing service activities performed by Associate Delivery Consultants and Delivery Consultants, including task coordination, prioritization, and issue resolution. Proactively identifies risks or issues related to licensing timelines, data availability, or vendor dependencies, ensuring appropriate mitigation and remediation plans are in place. Maintains deep technical and operational knowledge of COA/eCOA licensing processes and supported applications, ensuring team readiness through ongoing knowledge sharing and training. Provides structured feedback from client experiences to product management, clinical outcomes, and professional services teams to support continuous improvement of processes, tools, and offerings. Leads project management activities, including coordination with internal stakeholders and client study teams, timeline management, and cost tracking. Supports financial activities as needed, including licensing cost estimation, proposal inputs, invoicing coordination, and revenue tracking. Participates in sales, proposal development, and client presentations related to COA/eCOA licensing services, while supporting ongoing account and study delivery activities. Please note, the below qualifications are required for consideration for interview: Bachelor’s degree in Computer Science, Life Sciences, Clinical Research, a related field, or equivalent relevant experience. Familiarity with eCOA platforms and clinical trial technology implementations. Experience with COA and/or eCOA licensing, clinical study support, or related managed services delivery. Experience in CRO, life sciences, healthcare, or pharmaceutical development environments. Demonstrated experience leading complex client engagements or projects with limited supervision. Strong understanding of quality, compliance, and documentation requirements in regulated environments. Proven ability to lead, mentor, and coordinate cross-functional or junior team members. Excellent problem-solving, organizational, and client-facing communication skills. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.