WHAT YOU'LL BE WORKING ON Сustomer support - shift schedule (morning/evening) Transaction monitoring Monitoring of providers activity and malfunction Limit monitoring Alerting at the launch of new merchants and new solutions Allocating when providers are down and calculating potential losses Disabling of methods/acquirers upon request of colleagues Performing refunds at the request of the merchant and colleagues Requesting user documents WHAT YOU NEED TO SUCCEED IN THIS ROLE Exceptional verbal and written communication skills Strong analytical and problem-solving abilities Ability to think on your feet and provide effective solutions under pressure High sense of responsibility Good level of English and Russian languages Previous experience in customer support, client services, or a related role would be a plus Previous fintech experience is an advantage WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Remote type of work 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture