Job Overview

About Us

Welcome to Bet On You LLC, an Allstate Insurance Agency. Our mission is simple: empower our community and protect tomorrow. We are a passionate, competitive, and high-performing team that thrives on collaboration, accountability, and results. Our people-first, customer-centered culture is built on excellence, integrity, and service, delivering an outstanding experience in every interaction. ⸻

About the Role

We are seeking a dedicated, detail-oriented, and bilingual (English/Spanish) Customer Service Professional who is passionate about delivering exceptional service. The ideal candidate is a strong communicator with a friendly, professional demeanor, capable of resolving complex client inquiries while delivering a world-class customer experience. You should be comfortable navigating CRM systems, managing customer interactions, and maintaining high accuracy and compliance standards. You will play a key role in building customer trust, driving retention, and delivering a seamless service experience, helping clients confidently navigate their insurance needs. Salary Range: $14.00 - $18.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Work from Home Hands on Training Mon-Fri Schedule

Career Growth Opportunities

Requirements

• Fluent in English and Spanish (verbal and written)
• High school diploma or equivalent.
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• High emotional intelligence and customer-focused mindset
• Ability to remain calm and professional under pressure
• Strong attention to detail and accuracy
• Ability to multitask and navigate multiple systems
• Basic to intermediate computer skills (CRM, email, phone systems)
• Reliable attendance and strong work ethic
• Ability to follow processes, procedures, and compliance

2044-220 LICENSED IN GEORGIA (DESIRABLE)

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats
• Process policy changes, endorsements, and updates
• Assist customers with billing, payments, and account questions
• Support claims by providing guidance and status updates
• Prevent cancellations through problem resolution and retention efforts
• Manage renewals and policy reviews
• Deliver professional, empathetic, and efficient customer service
• Accurately document all interactions and follow compliance procedures
• Maintain productivity, quality, and service level standard
• Collaborate with sales, underwriting, and management teams

About Us

Welcome to an Insurance Agency. We empowerour community and protect our tomorrow. We are a passionate, competitive,and highly motivated team that thrives on the success of each other and thesuccess of our customers Our employee and customer centered culture providesan excellent experience in every interaction.