About the position As a Claims Technician you’ll provide moderate to complex functional and operational support for the claims department. This position will be seated in Sentry's Stevens Point, WI - Division Street office location. What You’ll Do: As a Claims Technician, you'll handle many behind the scenes tasks to help move our team and the Claims Organization forward. This role will include supporting the Service of Process workflow and the Claims Tax Year End processes. Below are a few of the additional tasks you could be responsible for: Uploads, downloads, and conversions of digital media received for claim files. Processing of incoming claim payments and managing checks returned due to insufficient address. Troubleshoot potential tax reporting compliance issues or problems. Review and correct IRS reports listing data errors. Maintain compliance with Federal Internal Revenue Service rules and regulations. Provide clerical and administrative support to the claims staff. Develop knowledge of jurisdictional requirements and best practices within the department. What it Takes: High School Diploma or equivalent work experience Minimum 1 year of related work experience Customer Service experience highly preferred What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar for dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry: We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Jessica Welsh [email protected] HR Specialist Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Responsibilities

• Uploads, downloads, and conversions of digital media received for claim files.
• Processing of incoming claim payments and managing checks returned due to insufficient address.
• Troubleshoot potential tax reporting compliance issues or problems.
• Review and correct IRS reports listing data errors.
• Maintain compliance with Federal Internal Revenue Service rules and regulations.
• Provide clerical and administrative support to the claims staff.
• Develop knowledge of jurisdictional requirements and best practices within the department.

Requirements

• High School Diploma or equivalent work experience
• Minimum 1 year of related work experience

Nice-to-haves

• Customer Service experience highly preferred

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office.
• In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.