About the position At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. The Insurance Services department is looking for the right candidate for a position as a Claims Preparation Support Clerk. An ideal candidate is organized, self-motivated and display good multitasking skills. Must have the ability to learn new tasks quickly in an ever-changing and fast-paced environment. Job duties include but are not limited to working closely with our Auto Damage team and customers.

Responsibilities

• Assists claims handlers in obtaining and/or verifying information pertinent to the handling of claim files.
• May research policy for claims and policy information.
• Obtains necessary supporting documentation from the involved parties or liability adjuster.
• Prepares supporting documents.
• May coordinate staff adjuster assignments.
• May prepare and distribute daily, weekly, and monthly reports.
• May set up new loss files for Claims handlers, logs file in and distributes to appropriate claim associates.
• May set up CCC files and dispatch to the property damage team.
• Manages an outlook mailbox, communicating with internal and external contacts.
• Must be able to work inbound and outbound calls.

Requirements

• Must be able to speak in a clear, empathic and professional manner by telephone.
• Must perform duties at a stationary workstation.
• Strong decision making, troubleshooting and problem-solving skills.
• Must be able to follow instructions and have strong organization skills.

Benefits

• Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
• Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
• Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
• Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.