Job Description:

• Engage with members and coordinate their care for 50-75% of the day
• Utilize resources to connect with 'hard-to-reach' members
• Develop individualized care plans with members
• Maintain meticulous documentation of care management activities
• Work with the Interdisciplinary Care Team to address barriers to care
• Identify and connect members with health plan benefits and community resources
• Meet regulatory requirements within specified timelines

Requirements:

• 2+ years of experience in a health-related field
• 2+ years of customer service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
• Access to a private, dedicated space to conduct work effectively to meet the requirements of the position
• Experience providing care management for Medicare and/or Medicaid members (preferred)
• Bilingual skills, especially English-Spanish (preferred)

Benefits:

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs