High-impact, hybrid role in a fast-growing home care business. Work directly with caregivers and clients to deliver white-glove service and keep operations running seamlessly. Location: Needham, MA (Hybrid) Compensation: ~$60,000 Role Summary This role sits at the center of a home care operation, coordinating caregivers, supporting clients, and driving day-to-day execution. You’ll work across scheduling, communication, and operations in a fast-paced, service-oriented environment where responsiveness and organization are critical. Core Responsibilities Caregiver Coordination

• Primary point of contact for caregivers during office hours
• Manage onboarding, schedules, and communication
• Ensure accountability, reliability, and responsiveness

Client Coordination

• Deliver white-glove service to clients and families
• Handle schedule changes and caregiver fit
• Partner with our clinical team
• Resolve issues quickly and professionally

Operations & Administration

• Support billing
• Maintain accurate systems and records
• Execute workflows with precision
• Assist with ad hoc operational projects

What We’re Looking For

• Positive, professional, and highly personable
• Strong communicator (phone + in-person)
• Highly organized with strong attention to detail
• Able to manage multiple priorities in a fast-paced environment
• Comfortable stepping in for urgent needs (call-outs, client issues)
• Tech-savvy with strong Microsoft Office skills (Excel, Outlook, Teams)
• Comfortable using scheduling, payroll, and CRM systems
• Practical, business-minded approach to problem-solving

Hybrid: 3–4 days in-office (Needham), 1–2 days remote

Qualifications

• Bachelor’s degree required
• Home care, healthcare, or service industry experience preferred
• Scheduling, coordination, or customer-facing experience helpful

Pay: $60,000.00 per year

Benefits

• Paid time off
• Work from home

People with a criminal record are encouraged to apply Application Question(s)

• This role requires balancing caregivers, clients, and operations in a fast-paced home care environment—how does this align with your past experience, and what aspects of the role most interest you?

Education:

• Bachelor's (Required)

Ability to Commute:

• Needham Heights, MA 02494 (Required)

Work Location: Hybrid remote in Needham Heights, MA 02494