Employer Industry: Healthcare Services Why Consider this Job Opportunity... - Salary up to $36,200 - Opportunity for career advancement and growth within the organization - Remote work from home - Full-time position with benefits starting on the first day of employment - Support for professional development and educational assistance What to Expect (Job Responsibilities): - Answer telephones and respond to basic customer questions using established methods provided in training - Forward calls to appropriate personnel - Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed - Solve client problems, update account history, and follow up with clients to confirm resolution - Adhere to client's SLAs, meet production targets, and collaborate with team members, management, and clients What is Required (Qualifications): - Two (2) or more years of customer service experience in any industry - Knowledge of basic help desk software, computer software, and Microsoft Office applications - Strong problem-solving skills and customer service skills with an emphasis on written and oral communication - Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries How to Stand Out (Preferred Qualifications): - Experience in a healthcare-related customer service role - Strong technical skills and proficiency in additional software applications #HealthcareServices #RemoteWork #CareerDevelopment #CustomerService #ProfessionalGrowth At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!