Open role

Call Center Manager – Medicaid

Remote · Malaysia Full-time

Job Description:

Make meaningful contributions that fuel critical outcomes for government, defense, and intelligence projects.
Manage and oversee day-to-day operations of a Medicaid related Call Center.
Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team, overseeing hiring, training, staff recognition, and performance evaluation.
Manage customer service professionals directly and/or through subordinate managers or supervisors, providing leadership, coaching, and training.
Oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards.
Address any issues/disputes from customers or clients.
Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs.

Requirements:

Five (5) or more years of experience including at least four (4) years professional experience leading Call Center Operations teams, preferably in Medicaid or Medicare environment.
Prior experience leading Service Desk, Provider Enrollment, Provider Assistance, Recipient Customer Service, or Electronic Media Claims Coordination preferred.
Bachelor's degree in business, communications, or a related field (or equivalent experience)

Benefits:

More open positions