Employer Industry: Healthcare Services Why consider this job opportunity... - Hourly rate up to $17.50 for bilingual representatives - Full-time employment with comprehensive benefits, including health, dental, and vision insurance - Standard schedule with weekends off, working 8:30 am - 5 pm EST, Monday through Friday - Substantial call center and customer service training provided - Opportunities for career growth in a supportive work environment - Remote work flexibility, allowing you to work from home What to Expect (Job Responsibilities): - Respond to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures - Gather information, assess caller needs, research and resolve inquiries, and document calls - Provide clear and concise information regarding eligibility, claim status, and provider enrollment status - Follow documented policies and procedures, including call handling and escalations - Act as an advocate for Medicaid recipients and providers to ensure their needs are met What is Required (Qualifications): - Must be at least 18 years of age - High school diploma or general education degree (GED) required - Must be eligible to work in the United States - Ability to clear a criminal background check and drug test - Must have high-speed internet access How to Stand Out (Preferred Qualifications): - Previous experience with Medicaid, Medicare, or health insurance - Experience with data entry and database documentation - Call center or professional office experience - Knowledge of Medicaid Management Information System (MMIS) - Bilingual; Spanish-speaking preferred #HealthcareServices #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!