About MAI Voice: At MAI Voice, we’re passionate about delivering exceptional customer service. As a growing customer-centric company, we pride ourselves on professionalism, empathy, and efficiency. We're currently hiring seasonal Call Center Agents who thrive in fast-paced environments and are eager to make a difference in the customer experience. We are looking for individuals that reside in the state of ARKANSAS What You'll Do:

• Answer inbound customer calls and respond to inquiries professionally and promptly
• Handle live chats and customer emails with accuracy and care
• Resolve customer concerns with empathy and clear communication
• Document interactions accurately and update customer profiles
• Follow communication scripts and company guidelines
• Meet and exceed individual performance goals and KPIs

What You’ll Need to Succeed:

• High school diploma or equivalent
• Previous call center or customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Ability to multitask and stay organized in a remote setting
• Experience with Zendesk (or similar CRMs) is a plus

Technical Requirements (Must-Have):

• A desktop or laptop with minimum 8GB RAM
• NO Chromebooks or MacBooks
• Hardwired internet connection (no Wi-Fi; Ethernet required)
• Internet speeds of at least 50 Mbps download / 20 Mbps upload
• A working webcam and willingness to be on camera during work hours
• Two monitors (a laptop screen + one additional monitor is acceptable)
• USB wired headset
• Attendance is required for training date 07/13/2026 through 07/24/2026.
• After the initial interview ALL Candidates must complete the assessment from Test Gorilla to be considered for hire for the program.

Perks:

• Paid training
• Work from the comfort of your home
• Opportunity to be part of a supportive and inclusive virtual team

Job Type: Seasonal Pay: $11.00 per hour Benefits:

• On-the-job training
• Work from home

Work Location: Remote