We are seeking a highly motivated and versatile professional to join our team in a combined role of Analyst and Trainer. The ideal candidate will play a key role across the project lifecycle—from requirements gathering and testing to end-user training and adoption support. This is a remote (US only) position supporting an IT investment and portfolio management initiative. This individual will support a high-impact project leveraging:

• ServiceNow Strategic Portfolio Management (SPM)
• Proven Optics Capital Planning and Investment Control (CPIC) Application
• Proven Optics Technology Business Management (TBM) Cost Modeling Application

Key Responsibilities: As an Analyst:

• Collaborate with business stakeholders to gather and refine requirements
• Develop process documentation, user stories, and business workflows
• Support configuration decisions aligned with best practices in IT portfolio and financial management

As a Tester:

• Develop and execute test plans and test case scenarios
• Validate system functionality, reports, and dashboards
• Identify and track defects, and support remediation efforts

As a Trainer:

• Design and deliver training materials, including user guides, video walkthroughs, and SOPs
• Facilitate virtual and live training sessions for end-users and stakeholders
• Provide ongoing user support and promote platform adoption

Required Skills:

• U.S. Citizenship OR Permanent Resident
• Active Public Trust or higher clearance
• 3+ years of experience as an Analyst, Tester, Trainer
• Experience documenting functional and technical requirements into User Stories and Expected Results
• Experience developing Test Plans, test cases, and tracking issues
• Demonstrated ability to test systems against documented requirements
• Design and deliver training materials, including user guides, video walkthroughs, and SOPs
• Facilitate virtual training sessions for end-users and stakeholders
• Extremely well-developed organizational, time management, and analytical skills
• Strong attention to detail and documentation skills
• Excellent communication skills with the ability to simplify complex technical information
• This position allows you to work remotely from within the United States only.
• Ability to work 8 AM to 5 PM EST
• Ability to work independently in a remote team environment
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)
• Ability to work effectively in a remote, collaborative environment

Highly Desired Skills:

• Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)
• Familiarity with Proven Optics CPIC or TBM applications
• Familiarity with Agile or SAFe delivery methodologies
• Experience using ServiceNow Dev/QA/Test environments
• ServiceNow certifications
• Strong understanding of IT portfolio management, capital planning, or IT financial management

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and federal holidays
• Flexible remote work environment