​Responsibilities: Work under the direction of the Manager to provide application solutions for assigned business areas. Possess functional knowledge of assigned application technology. Interact with business stakeholders and subject matter experts to solicit business requirements. Translate business requirements into user story maps, product-specific designs and configuration, detailed requirement specifications and use cases. Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by development teams. Interact with development teams during the software build and/or configuration process and testing process. Perform functional application configuration and testing Ensure programs meet business specifications. Demonstrate new functionality to business users seeking input on future direction. Review vendor provided documentation and user manuals needed to support the product. Directly interface with business users by responding to support calls escalated by the Service Desk. Participate in user focus groups and requirements workshops, vendor training and demonstrations.

Qualifications

Academic and Professional Qualifications: Bachelor’s degree in business, finance, or healthcare administration or equivalent/years of experience required. Experience: 1-3 years’ experience working with Patient Access/ Registration Solutions (or systems) in both an acute and ambulatory setting. Understanding of Patient Access workflows including Insurance Verification, Authorizations, Referrals, Medical Necessity checking, and Eligibility as it relates to healthcare billing. Strong analytical thinking with experience breaking down complex requirements into user stories. Strong coordination, organizational, facilitation skills to support management of cross functional dependencies. Experience leading teams or projects is an asset Experience working within the software development lifecycle (SDLC) A qualified candidate should have strong professional written and verbal communication skills, proficiency in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask. Proficiency in leveraging generative AI tools to streamline tasks and enhance output quality is an asset. Travel Requirements: May require some limited travel for business needs.