TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. They are seeking a Bilingual Pension Customer Service Representative to provide professional service to plan members and assist in the administration of pension plans.

Responsibilities

• Address routine inquiries and requests from plan members (inbound and outbound calls)
• Utilize membership databases and internal software systems (e.g., Harmony)
• Review membership data using custodian databases
• Conduct research to respond accurately to member questions concerning their pension plans
• Process information submitted by plan members through internal databases and information systems
• Assist senior teammates with plan member searches
• Participate in special projects as needed
• Follow directions from and provide support to senior team members
• Attend internal training sessions to expand industry knowledge and stay informed about trends
• Uphold quality control and service standards in every transaction
• Observe internal risk management policies

Skills

• Strong communication and organizational skills
• Outstanding customer focus complemented by a high level of professionalism
• Capability to work independently
• Fluency in French and English is required
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope
• College diploma in a related discipline is an asset
• Experience with Defined Benefit (DB) or Defined Contribution (DC) pension plans is advantageous
• Background in call centers
• Proficiency in Microsoft Excel and Word, along with confidence in database operations
• Previous experience in a call centre or customer service setting
• Familiarity with pension administration systems or databases
• Experience with Amazon Connect

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills

Company Overview