Job Description:

• Contact patients to explain our CCM program
• Answer questions about the program
• Offer patients an opportunity to enroll
• Manage the enrollment process to ensure a smooth transition to the Clinical team
• Educate potential patients on the benefits of the CCM program
• Retrieve patient information to determine suitability for the CCM program
• Interpret and explain information such as eligibility requirements, application details, pricing, and what to expect after enrollment
• Protect the security of patient information
• Comply with HIPAA and Medicare Fraud, Waste, and Abuse rules and regulations

Requirements:

• Fluent in Spanish and English
• Familiarity with some medical terminology is a plus
• Exceptional B2C sales skills while employing active listening skills
• Cold-Calling in an outbound call center environment
• Meet productivity requirements established by the company
• Ability to accurately document call content and chart transcription with strong attention to detail
• Computer proficiency with the ability to learn new applications
• Ability to accurately type 40 words per minute
• High level of critical thinking and an ability to clearly articulate thoughts and ideas

Benefits:

• Full benefits
• All necessary equipment provided