★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Bilingual Medical Assistant Location: Remote — Costa Rica Employment Type: Full-Time Industry: Healthcare & Medical Services Compensation: $1,280 USD/month Schedule: U.S. Business Hours

About the Role

We are seeking a compassionate, detail-oriented, and clinically experienced Bilingual Medical Assistant to join a growing remote healthcare team supporting U.S.-based medical providers. This role combines clinical knowledge with administrative coordination to ensure patients receive timely, high-quality care while providers remain organized and supported. You will assist with patient triage, care coordination, medical documentation, appointment management, and communication between patients and healthcare professionals. The ideal candidate has a strong clinical background, excellent communication skills in both English and Spanish, and thrives in a fast-paced virtual healthcare environment where accuracy, empathy, and professionalism are essential. Why This Opportunity? Join a growing healthcare organization serving patients across the United States. Work closely with physicians and healthcare providers in a fully remote environment. Apply your clinical expertise while expanding your experience in virtual healthcare. Be part of a collaborative team focused on delivering exceptional patient care. Enjoy long-term career growth within a dynamic healthcare organization.

What You'll Do

Patient Care & Clinical Support Triage patient calls and messages, identifying urgent concerns and escalating cases appropriately. Support providers with patient follow-ups, medication management, and care coordination. Communicate laboratory results, prescriptions, and treatment instructions under provider guidance. Provide compassionate and professional support throughout the patient care journey. Medical Documentation Accurately document patient interactions, medical histories, and provider notes. Maintain complete and up-to-date electronic medical records (EMRs). Ensure documentation meets clinical, legal, and organizational standards. Support providers by preparing accurate patient information for clinical review. Care Coordination & Administrative Support Schedule appointments and coordinate patient follow-ups. Assist with referral management and communication between providers, patients, and external healthcare partners. Support administrative workflows, billing coordination, and report preparation as needed. Maintain organized patient records while ensuring HIPAA compliance. Clinical Operations Support providers with daily clinical and operational activities. Maintain confidentiality when handling protected health information. Contribute to efficient workflow management and patient satisfaction. Collaborate with multidisciplinary teams to improve patient outcomes.

Qualifications

Required Qualifications Minimum 2+ years of clinical experience in hospitals, clinics, medical offices, or healthcare organizations. Licensed Medical Assistant or equivalent clinical certification required. Registered Nurses (RN) or Medical Doctors (MD) are highly preferred. Resume must clearly indicate current license or certification status. Strong knowledge of medical terminology, clinical procedures, and patient care standards. Experience performing patient triage and urgency assessment. Experience using Electronic Medical Record (EMR/EHR) systems. Excellent written and verbal communication skills in English and Spanish. Advanced English proficiency (C1) required. Strong organizational skills and exceptional attention to detail. Comfortable working remotely during U.S. business hours.

Preferred Qualifications

Previous experience supporting U.S.-based healthcare providers. Experience working in a remote or virtual healthcare environment. Familiarity with U.S. healthcare regulations, HIPAA, and clinical documentation standards. Hands-on clinical experience with medication administration, wound care, vital signs, or patient education. Experience coordinating care across multiple providers or specialties. How Success Is Measured Success in this role will be measured by your ability to: Deliver timely and accurate patient triage and clinical support. Maintain complete, compliant, and accurate medical documentation. Support providers through efficient care coordination and communication. Deliver compassionate, high-quality patient interactions. Contribute to operational efficiency while maintaining the highest standards of patient confidentiality and care.

Why Join Us

Fully remote opportunity. Competitive monthly compensation in USD. Work alongside experienced healthcare professionals. Collaborative and supportive virtual work environment. Opportunity for long-term career growth in remote healthcare operations. Make a meaningful impact on patient care from anywhere in Latin America. Important Notes Applications may not be considered if candidates: Do not hold a valid Medical Assistant license or equivalent clinical certification. Do not clearly indicate their license or certification on their resume. Lack hands-on clinical experience in a healthcare setting. Do not meet the C1 English requirement. Have no experience with patient triage or EMR systems. Are unavailable to work during U.S. business hours. This is a remote/telecommute position.