Join a dynamic opportunity with Teleperformance USA through Lensa, your gateway to impactful customer support roles in the US. Explore how you can make a difference while growing your career in a supportive environment! About Lensa Lensa is a career platform dedicated to helping job seekers find excellent jobs across the United States. We are not a staffing agency or direct employer. Instead, we promote jobs on LinkedIn on behalf of our direct clients, recruitment agencies, and marketing partners. Clicking "Apply Now" or "Read more" on Lensa redirects you to the respective employer's site, where any collected information is subject to their privacy policies. Category: Customer Service/Support About Teleperformance (TP) TP is a global, digital business services company committed to delivering innovative, digitally-powered solutions to help top brands streamline their operations sustainably. With over 500,000 passionate employees speaking more than 300 languages, TP operates at a scale that supports communities, clients, and environmental initiatives worldwide. Benefits of Working with TP

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You TP combines cutting-edge technology with personalized service, leveraging deep industry and regional expertise to make lives simpler, faster, and safer. As a team member, you'll be vital in responding to customer inquiries and finding innovative solutions. Every day offers new challenges and opportunities for growth. At TP, the only limit is your ambition—just ask our Chief Client Officer, who started her career as an agent! Your Role and Responsibilities

• Handle bilingual (Spanish/English) customer inquiries by devising innovative responses to questions, issues, and concerns.
• Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
• Calmly de-escalate issues and escalate interactions when necessary.
• Assist with requests for support or possible payment processing.
• Document all call-related information for auditing and reporting.
• Provide feedback on call issues to improve service quality.
• Achieve and exceed sales objectives as outlined.

What We're Looking For

• High School Diploma or equivalent
• At least 6 months of customer service experience
• Minimum age of 18 years
• Typing speed of at least 25 words per minute
• Basic familiarity with Windows-based systems and desktop computers
• Customer service and/or sales background preferred
• College degree preferred but not required

Key Competencies

• Process Excellence: Commitment to procedures and customer satisfaction
• Collaboration: Effectively work with teams to resolve issues
• Communication: Strong listening and analytical skills
• Organizational Skills: Efficient problem-solving abilities
• Emotional Intelligence: Prioritize tasks and work well under pressure
• Open-Mindedness: Adaptability to feedback and scheduling
• Critical Thinking: Quick analysis and decision-making
• Solution-Oriented: Focus on positive customer outcomes

Work From Home Requirements

• Internet download speed ≥ 15.0 Mbps
• Internet upload speed ≥ 5.0 Mbps
• Stable connection with no packet loss, ping under 50ms
• No satellite, mobile data (5G, 4G, 3G hotspots), P2P, or VPN connections
• Proof of internet speed required
• Quiet and clean workspace environment

Join Our TP Family At TP, we aim to create a workplace where employees feel valued, inspired, and supported. We believe that happy, healthy employees are more productive and creative. Our culture emphasizes inclusion, diversity, and mutual respect, ensuring everyone feels welcome and empowered to bring their best selves to work every day. EOE/Disability/Vets If you have any questions about this position, please contact [email protected].