Position Banking Fraud Investigator / Fraud Analyst (LOCALS ONLY ) ---- Hybrid Role Get AI‑powered advice on this job and more exclusive features. Direct message the job poster from Zillion Technologies, Inc. Asst. Director - Talent Acquisition |ex-Allianz Global | Full Recruitment Lifecycle Expert THIS IS A DIRECT BANKING CLIENT REQUIREMENT! Contact Shaily Sharma – 908‑487‑4334 | (Use the "Apply for this Job" box below). com Location Remote & Onsite twice/thrice a week (Pensacola, FL) Duration Long term ongoing with no end date To identify, review, investigate fraud activity, claims/cases and risk exposures from various delivery channels. Review transactional activities, internal/external inquiries, and perform investigations to protect Company and its members' financials and assets, and control and mitigate potential fraud loss. Ensure adherence to applicable federal and state laws, rules and regulations. Work is performed under close supervision. Perform basic/routine tasks requiring moderate analysis and solving problems of moderate complexity.

Responsibilities

• Investigate various types of transactions/activities/cases (Check Fraud) including reported or alleged loss of assets from various business channels.
• Respond to inquiries using various communication venues (including inbound telephone calls) to provide explanation for action taken in response to a specific alert or case.
• Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations.
• Collect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations and policies and procedures.
• Review data gathered to substantiate/disqualify a loss claim or charge off, and escape as needed (likely a typo for "escalate").
• Research public record databases to identify, analyze and verify information related to primary investigations, validation reviews, discrepancies associated with information provided, and assess potential fraud risk.
• Create detailed reports of investigations to include actions taken and results.
• Prepare and maintain data for analysis and reference.
• Detect fraud trends, red flags and recommend preventive measures to business units and management.
• Monitor timeline from identification/notification of fraudulent activity to closure, ensuring service level agreements and regulatory requirements are met.
• Collaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units’ processes and procedures, and identify risk potential for fraudulent activity.
• Identify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members accounts).
• Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrence.
• Support projects related to fraud detection, prevention or root analysis.
• Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency.
• Maintain knowledge of applicable federal and state laws, rules, regulations, and policies and procedures.
• Perform other duties as assigned.

Qualifications

• Familiarity with applicable federal and state laws, rules and regulations (e.g., Bank Secrecy Act, USA Patriot Act, and OFAC regulations).
• Familiarity with fraud trends and threats.
• Exposure to member/customer service, preferably in a financial institution or contact center.
• Exposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applications.
• Exposure to working with all levels of staff, management, stakeholders, vendors.
• Basic skill managing multiple priorities independently and/or in a team environment to achieve goals.
• Basic skill determining "Intent" and "No Intent" scenarios.
• Basic skill in identifying… Apply To this Job Apply To This Job Apply To this Job