Conservice is a company focused on managing client accounts and resolving financial discrepancies. They are seeking a Balance Carried Forward Analyst to research past due balances, resolve issues, and ensure client accounts are current and in good standing.

Responsibilities

• Coordinate with utility providers to ensure client accounts are current
• Resolve outstanding balances
• Find errors in misapplied payments
• Document errors and causes of previous balances in Conservice database
• Medium phone usage-more than 50% of the day making outbound calls to providers

Skills

• Clear and professional written and verbal communication
• Composed and positive during difficult conversations
• Self motivated to find the 'why' behind the problem
• You're committed to quickly learn and adapt to new computer software
• Manage time and prioritize workload to meet goals and deadlines
• Willing to learn and adapt to new processes
• Attention to detail

Company Overview