About the position Responsibilities

• Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume and low complexity auto claims.
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision.
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants through various communication channels to drive timely and effective resolutions.
• Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services.
• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• High School Diploma or GED
• Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels.
• Ability to prioritize and multi-task while navigating through multiple business applications.
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire. Nice-to-haves
• US military experience through military service or as a military spouse/domestic partner
• Bachelor's degree Benefits
• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance