Job Details This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: Maintenance of a territory caseworker assignment; Ongoing maintenance of the assigned projects; Monitoring: Protocol adherence; Documentation in case files (electronic and hard files); Database use and accuracy of information collected; Phone calls for accuracy of content and telephone etiquette; Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence; Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager; With the manager, participate in the hiring and training process of new staff; Identification of needs for modification of program database, protocols and current processes; Daily and on-going client project communications; Assistance and back up to the manager; Client reporting; Responsible to report all Adverse Events to the assigned units/departments; The Associate Program Manager will also be assigned other duties and tasks as required from time to time. Education: Post-secondary education or equivalent in a related discipline; Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar); RN/RPN license an asset; Bilingualism (French/English) is an asset; Project management experience is an asset. Skills and Knowledge: Advanced knowledge of pharmaceutical distribution industry Strong business and financial acumen Strong analytical and mathematical skills Strong communication, both internally and externally as well as interpersonal and leadership skills; Effective organizational skills; attention to detail Ability to consistently meet deadlines and multitask Excellent problem-solving skills; ability to resolve issues effectively and efficiently Ability to work independently and in a team environment; Adaptability to change and to learn new skills as required; Excellent presentation skills Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint); The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. Schedule Full time Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies Affiliated Companies: Innomar Strategies Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned