Job Description:

• External Representation: Represent Included Health at conferences, seminars, and industry events, showcasing our expertise in clinical navigation, virtual care, care management, and fostering connections with potential clients and partners.
• Educational Sessions: Develop and deliver engaging educational sessions aimed at healthcare professionals, clients, and the general public on pertinent topics related to general health and well-being.
• Sales Support: Collaborate with the sales team to highlight the value of our clinical services during client meetings, contributing to upsell opportunities and enhancing client satisfaction.
• Client Engagement: Work closely with current clients to understand their general health management needs, provide strategic guidance, and address any issues or concerns promptly and effectively.
• Implementation Support: Contribute to the development and implementation strategies for our new clients who will be launching services such as clinical navigation, virtual care, care management, All-Included Care (AIC), and/or utilization management (UM).
• Escalation Support: Assist in managing escalations from clients, providing timely intervention, and collaborating with internal teams to resolve issues efficiently and satisfactorily.
• Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed.
• Other duties as assigned

Requirements:

• Physician (MD/DO) with 5 years of post-residency experience. Licensure in good standing in your state of residence is required throughout your employment. Must maintain board certification in your primary specialty throughout employment.
• Clinical Experience: Demonstrated high-quality clinical experience with a strong understanding of general health principles and best practices. Applicants who can speak to a wide range of medical conditions are preferred.
• Project/Program Management: Proven experience in project or program management, with the ability to coordinate and manage multiple initiatives simultaneously.
• Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex medical concepts in a clear and concise manner.
• Relationship Building: Proven ability to build and maintain positive relationships with clients, colleagues, and external stakeholders.
• Strategic Thinking: Ability to think strategically and contribute to the development of clinical initiatives that drive value for both Included Health and our clients.
• Flexibility and Adaptability: Capacity to thrive in a fast-paced and evolving environment, managing multiple priorities effectively and adjusting strategies as needed.
• Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed when managing escalations.
• Availability: Willingness to work outside regular business hours and travel, as required by business needs and client engagements. Travel availability of up twice per month for 1-2 days each (averaged over the year), sometimes with short notice.

Benefits:

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
• Work-From-Home reimbursement to support team collaboration home office work