Job Description:

• Execute routine maintenance tasks, including patching, minor upgrades, and following established Standard Operating Procedures (SOPs) for server builds and decommissioning.
• Serve as the initial point of contact for Level 1-2 incidents within the ticketing system.
• Troubleshoot user access, basic file permissions, and resolve simple system failures, escalating complex issues efficiently.
• Utilize basic Bash or Python scripting skills to read, test, and execute existing automation scripts designed to improve daily workflows.
• Apply your understanding of basic networking concepts (IP addressing, DNS lookups) to assist with server connectivity troubleshooting.
• Maintain accurate system records and assist senior engineers in updating technical documentation and service data sheets.

Requirements:

• 0 - 3 years of experience, ideally including an ICT tertiary qualification or relevant Linux certifications (e.g., LPI, Red Hat).
• Basic to intermediate Linux administration skills (user/group management, basic file systems).
• A strong desire to learn, an ability to strictly follow SOPs, and excellent analytical skills for initial incident investigation.

Benefits: